Billing and Refund Policy

Last updated: 10 June 2026

1. Company Information
MONSTEO SEO LIMITED
Company number: 813514
Registered office address: Unit 3D, North Point House, North Point Business Park, New Mallow Road, Cork, T23 AT2P, Ireland
Email: support@post-gen.pro

2. Nature of Our Products
Points are virtual units used to pay for text generations. One point costs €0.02 and one generation consumes one point. Top-ups range from 1,000 points (€20) to 40,000 points (€800).
A point is consumed when it is used for a generation. Unused points remain on your balance and do not expire.

3. Refunds
Unused points can be refunded to the original payment method on request to support@post-gen.pro, including before account closure. Crediting points does not by itself consume them.
Used points are not refundable for change of mind, subjective dissatisfaction with AI output or errors in your prompt, except where mandatory law provides otherwise.

4. Exceptional Circumstances
Refunds for used points may also be granted in the following cases:
• technical error resulting in duplicate charges;
• incorrect billing amount due to system malfunction;
• service unavailability exceeding 72 consecutive hours preventing point usage;
• other cases required by applicable law.

5. Refund Process
All refund requests must be submitted in writing to support@post-gen.pro with your purchase details. Please report billing errors within 14 calendar days where possible; this does not limit your statutory rights or the refund of unused points.
You must provide:
● Your full name and account email
● The order number or transaction ID
● A detailed description of the issue and reason for refund
We may request additional information or documentation to process your request.
Approved refunds will be processed within 10 business days to the original payment method used.

We reserve the right to refuse a refund in cases of abuse, including but not limited to repeated refund requests, attempts to circumvent restrictions, or suspected fraudulent activity.

6. Chargebacks
Please contact support@post-gen.pro so that we can investigate disputed transactions. We may provide payment and point-usage records when responding to a chargeback. This does not restrict your rights to dispute a payment with your bank.

7. Third-Party Payment Processors
All payments are processed securely by third-party providers.
We are not responsible for delays or errors caused by the payment processor.
Refund timelines may vary depending on the payment method and financial institution.

8. Policy Changes
We may update this Refund Policy from time to time.
Any updates will be posted on this page with the updated “Last updated” date.

9. Contact Us
If you have any questions about this Refund Policy or believe you qualify for a refund, please contact:
MONSTEO SEO LIMITED
📍 Unit 3D, North Point House, North Point Business Park, New Mallow Road, Cork, T23 AT2P, Ireland
📧 support@post-gen.pro